Return Policy

At Surfers Paradise, we accept returns within 14 calendar days from Date of Shipping, taking note of the following:

  • That all original tags, packaging and garment bags are intact for item(s) due for returning.
  • Return item(s) must be unworn and unwashed.
  • In the original condition as received.
  • New product will only be mailed when we have received the goods

We try hard to accept all returns if they reach us in good condition, in their original state. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to reject the return.

How to Return a Product to Us

Mail Returns

To make a return, please:

  • Complete the returns form (which is also the invoice). Please indicate the reason for return.
  • Check that the product has the original tags and is placed in its original packaging, unworn and unwashed.
  • Do place the product back into a secure polymailer bag
  • Please address the parcel to:

    DECKS PTE. LTD. - 48 Toh Guan Road East #05-105 Enterprise Hub, Singapore 608586

    • For domestic returns, please return the package at a SingPost counter or at your preferred courier. Registered mail is highly recommended. We shall not be responsible for any lost mail if the return parcel is unregistered.
    • For international returns, please return the package at your preferred postal service at your location
    • All return postal fees and custom charges shall be borne by the customer. For verification purposes, please always keep your postal service’s receipts and take note of all tracking numbers.
    • Please take care to secure your return parcel as well as possible and send it back with a courier service you trust! Surfers Paradise takes no responsibility for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches our warehouse.
    • Items purchased online can only be returned to our office address as stated above for a refund.

       In-Store Returns

      To make a In store return, please:

      • Bring along your invoice 
      • Check that the product has the original tags and is placed in its original packaging, unworn and unwashed.
      • Please kindly note that your order will be fully refunded through the payment service you had used. Therefore, we will not be able to provide cash refunds. Our retail store staff will provide you a manual receipt as your proof of returns. Please kindly keep that copy for future reference
      • Visit any of our following retail outlets:

          Kinex

          11 Tanjong Katong Rd, #01-54, Kinex

          Singapore 437157

          Hours: Monday-Sunday 11am-9pm

           

          White Sands

          1 Pasir Ris Drive 3, #02-09, White Sands

          Singapore 518457

          Hours: Monday-Sunday 10:30am-9:30pm

           

          JCube

          2 Jurong East Central 1, #01-14 to 16, JCube

          Singapore 609731

           

          IMM

          2 Jurong East Street 21, #01-53 IMM Building

          Singapore 609601

           

          Tiong Bahru Plaza

          302 Tiong Bahru Road, #01-130 Tiong Bahru Plaza

          Singapore 168732

           

          East Point Mall

          3 Simei Street 6, #01-21/22 Eastpoint Mall

          Singapore 528833

           

          Bukit Panjang Plaza

          1 Jelebu Road, #02-35 Bukit Panjang Plaza

          Singapore 677743

           

          Bedok Mall

          311 New Upper Changi Road, #01-25 Bedok Mall

          Singapore 467360

           

          Plaza Singapura

          68 Orchard Road, #03-42 Plaza Singapura

          Singapore 238839