Pro Shield FAQs

  • What are the differences between the Pro Shield Range of Face Masks? 

             Pro Shield Core Face Mask

             - 2-PLY Design for adequate protection

             - No filter is included 

             - Outer Layer and Filter Pocket 



           Pro Shield Plus Face Mask

           - 3-PLY Design for extra protection

           - Built-in filter is included 

           - Has 3 Layer (Outer Layer, Built-in Layer and Filter Pocket)



           Pro Shield Premium Face Mask

           - 4-PLY Design for maximum protection

           - Double Layered Built-in filter 

           - Has 4 Layer (Outer Layer, Double Layered Filter and Inner Layer)


    • How much does the Pro Shield Collection cost?

          Pro Shield Face Mask - $12.90/2-Piece Pack

          Pro Shield Plus Face Mask - $14.90/2-Piece Pack

          Pro Shield Premium Face Mask - $16.90/1-Piece Pack

          Pro Shield Mask Filter - $4.90/2-Piece Pack

    • Is there a measurement chart for Pro Shield Face Masks

      Pro Shield Core
      Mask length 15 cm, Ear Loop 7 cm

      Pro Shield Plus
      Mask Length 15 cm, Ear Loop 8 cm

      Pro shield Premium
      Mask Length 20.5 cm, Ear Loop 8 cm

    • Where is Pro Shield Masks manufactured?

          Pro Shield Face Masks are manufactured in Malaysia and under Tested &          Hygienic Environments. 

          Mask Filter Pads are made in Hong Kong.

    • How long can I expect to wait for my products to arrive?

          Domestic Orders are usually processed within 2 Working Days from Ordering Date. It will take up to another 3 days to be delivered to your Shipping Address.

          However, due to the Circuit Breaker Measures, we’re unable to deliver according to the usual time agreed.  In addition, we’re experiencing a high influx of orders and customer enquiries.

          You can expect to receive your order after 1 to 2 weeks (Between 7 - 14 Working Days) after the date of Order.

          We seek your kind understanding and patience during this unfortunate period. Meanwhile, Stay Healthy, Safe and At Home If You Can, While We Deliver Protection to You!

    • How do I make Pre-Order for out of stock products?
           Thank you for expressing your interest in our products.

           Click here to visit our Facebook Homepage to take a look at our product launches.


    • Is Pro Shield products washable and reusable?

           All Pro Shield products are washable and reusable up to 30 times. For Mask Filter Pad, it can be washed up to 20 times.

           Built-in filters with masks can be washed up to 30 times. This will be applicable to Pro Shield Plus and Premium. 

    • Can we wear Pro Shield Face Masks without a filter pad? / Can I use Pro Shield Face Mask and Mask Filter after 30 washes that are recommended? 

              We would like to highlight that the Pro Shield Face Mask is effective to wear without additional filter pad as it prevents the growth of bacterial and water droplets. However, the water repellent finishing, antibacterial properties and effectiveness will diminish over time.

    • What is the PM value of the masks?

            Pro Shield Mask Filter Pad is measured at PM 3.0. 

    • Does every Pro Shield product possess 95% BFE capabilities?

            To clarify, Pro Shield products including Pro Shield Core Face Mask ($12.90) do not possess 95% BFE capabilities as it has 2-PLY for adequate protection only. However, Pro Shield Mask Filter Pad possess 95% BFE capabilities and tested by Intertek.

    • I have not received my parcel since 7th April. What should I do next?

            Kindly drop us an email at with the subject title “SPM1234 (Order Number) Parcel Status”. We will try our best to reply to you within 48 hours to address your query.