Customer Service

Shipping & Delivery
We will need 1-2 working days to pack and dispatch your order to singpost. After your parcel has been dispatched, the time taken for your parcel to reach you will take 1 - 3 working days. We only do local delivery currently. If you would like to purchase from us overseas, please contact us at surfersparadise@deckspl.com for further information. Delivery is free for purchases above 30 SGD.
Privacy & Security
Payments are processed through paypal. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
Returns & Replacements
To ensure customer satisfaction, we allow you to return your purchase within 14 days for local customers if they are in their original packaging with price tag intact, unworn and unwashed. However, we do not accept returns or exchanges for any sale merchandise or purchases with use of a promotional code. Please include your order invoice in the parcel you return. How do I make an exchange? Return via post. However, we do not reimburse postage fees. You may only exchange a defective item or wrong size for a replacement piece of the same item. We strictly check orders to ensure they are correct and without defects before they are sent out.
Ordering
Shop on our website, click add to cart and proceed to our payment page to order.
Payment, Pricing & Promotions
Payments are made through paypal. Prices stated on website are in SGD. Promotions will be from time to time so do register for our newsletter, follow us on Facebook and Instagram to be updated.
Viewing Orders
Register for an account with us before you shop to be able to view the status of your order after payment.
Updating Account Information
Please click on my account on the top left hand side of our website to update your personal information.
Terms and Conditions
Surfers Paradise reserves the right to amend any policy or terms and conditions at any time without prior notification. In the event of any form of dispute, Surfers Paradise has the right to the final decision.